Who We Are

Founded over 30 years ago, Just In Time Packaging began with a steadfast focus on customer service, quality products, and fair pricing. Since its humble beginnings we’ve grown and evolved, yet our commitment to these core values remains unwavering.

At Just In Time Packaging we believe that providing exceptional service and offering top-notch products at reasonable prices are not just ideals, but the foundation of our success.

What we believe

Customers comes first - always

At Just In Time Packaging we pride ourselves on being more than just a click-and-send operation. We understand that navigating the world of products and prices can be daunting, which is why we’re committed to being your trusted partner every step of the way.

When you choose to work with us, you’re not just getting a transaction – you’re gaining access to real advice from real people who genuinely care about your success.

Our team is here to offer personalized guidance and recommendations tailored to your specific needs, ensuring that you get the absolute best product for the job, all at the best price.

We’re dedicated to making your life easier and your business better by providing you with exactly what you need, exactly when you need it.

Our job is to make your business run smoothly

We understand the critical role that packaging plays in the efficiency of your operations, from protecting your products to enhancing your brand’s image. With this in mind, we are dedicated to providing high-quality packaging solutions that meet your specific needs and exceed your expectations.

Whether you’re a small startup or a large corporation, we’re here to support your success by delivering reliable, cost-effective packaging solutions that streamline your processes and contribute to the seamless operation of your business.

What people say about us

Here is what our customers say about their experience working with us.

Just in Time Packaging has really lived up to its name. Quick service – always on time with their deliveries and extremely a reliable partner to our organization. I am completely impressed with their professionalism and customer service in handling our packaging requirements. Their service is second to none. I highly recommend them.

Emmanuel and his team at Just in Time Packaging have provided great service to Doogood over the years, even hand delivering urgent orders at times. Recently Emmanuel sourced a pallet wrapping robot with very specific requirements for our packaging needs. He provided on site trials and listened to feedback to provide the perfect solution for our needs.

Just In Time Packaging have proven to be a top-notch packing company that excel in every aspect of their service delivery. Their dedication to customer satisfaction and commitment to excellence set them apart in the industry. If you're searching for a reliable and proficient packing partner, look no further than Just In Time Packaging.

Just In Time’s fantastic service has consistently proven to be helpful and efficient, making every interaction a breeze. From start to finish, dealing with them has been an absolute pleasure. With their quick turnaround time, you can trust that your packaging requirements will be met promptly and effortlessly.

For over 15 years, I've relied on 'Just In Time Packaging' in various purchasing roles, and they have consistently exceeded my expectations. Their exceptional sales support and friendly service have been instrumental in enhancing our packaging solutions. I highly recommend them for their unwavering commitment to customer satisfaction.

Thank you - Just in Time for your amazing service, providing us with all our packaging requirements with on-time delivery, every-time.

At Brands Australia, we have used Just In Time Packaging for 5 plus year and haven’t looked back. We have found them to be very punctual with exceptional customer service, and that’s what sets them apart. We look forward to many more year of successful partnership with Just In Time Packaging.

Emmanuel Tsesmelis

Meet Emmanuel, our hands-on Director of Operations with over three decades of business experience. Emmanuel is all about getting down to business, rolling up his sleeves to ensure every customer gets the VIP treatment they deserve. When it comes to customer service, you can bet Emmanuel’s got it covered, personally overseeing every aspect to guarantee your satisfaction.

Andrea Fragiadakis

Meet Andrea, our Director of Marketing & Sales, the driving force behind our relentless pursuit of innovation and exceeding customer expectations. Andrea ensures that we stay ahead of the curve, delivering precisely what our customers need, when they need it. With Andrea, innovation and customer satisfaction are always top priorities.

Maddison Holt

Meet Maddison, our Administration Officer, the friendly voice on the phone who adds a touch of sparkle to your experience. Dedicated to ensuring seamless order processing and delivery, Maddison is the behind-the-scenes hero making sure everything runs smoothly. With her friendly personality and attention to detail, you can trust your orders are in good hands from start to finish.

Michael

Meet Micheal, our Warehouse Guy and Driver. When he is not on a forklift, he is the friendly face behind the wheel ensuring your products reach you right on time. With an easy-going attitude and a dedication to customer satisfaction, he's more than just a delivery driver – he's your reliable partner in getting what you need, when you need it.

FAQs

How do I track my order online?

When we dispatch your order, we will email you a tracking code for you to track the progress of your order.

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate.

Can I receive same-day delivery?

We understand that sometimes you need products urgently. Although we aim to get your goods to you ASAP, we cannot guarantee same day delivery. We do however offer an Express Service in metropolitan Melbourne. Please contact us if you need your products urgently and would like to enquire about our Express Service.

How much do you charge for freight?

Freight charges will be calculated and displayed at checkout. Freight charges are calculated based on the location and weight of each order.

What is same day delivery?

Yes – Click & Collect Orders are available in Melbourne only and are to be collected from our warehouse at: 7 Astro Court, Hallam VIC 3803 (Open 8am – 4pm Monday to Friday).

You need to place your order before 2pm for same day click & collect. Orders received after 2pm will be available for collection on the next business day. You will receive an email confirmation once your order is ready for collection.

Same day click & collect is for regularly stocked items available in our warehouse. Custom made or sourced on request products are not available for same day click & collect.

Do I need to be able to accept delivery in person?

To make sure that you receive your delivery on time, please ensure that someone is available to receive your order.

In the event that no one is available to accept your delivery, please contact us at: [email protected] or call (03) 9708 6477 and we can arrange for an authority to leave unattended.

How long will my delivery take?

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. Below is a guide of expected delivery times across Australia.

Metropolitan Melbourne Delivery: 1-3 business days

Interstate Deliveries: (NSW, SA, TAS, QLD) 2 – 7 business days

Regional Deliveries: 2 – 10 business days

WA & NT Deliveries: 5-7 business days

Is there a minimum purchase amount for orders?

Please refer to our Returns Policy

Do you offer international shipping?

No – there is no minimum purchase amount required for online orders.

What is the returns policy for goods?

No – there is no minimum purchase amount required for online orders.

Do I have to set up an account to place an order online?

No – you can enter the site, add to cart then checkout as a “guest”. Just follow the prompts.

How do I use a coupon / discount code?

Enter your coupon code in the checkout to have the offer applied to your order. The coupon code field is located in the first stage of the shopping cart under the freight total. Press “Apply coupon code”, enter the coupon and press “apply”. The shopping cart will automatically update to include your offer.

How do I set up a trading account?

If you anticipate making regular orders and would like to set up a trading account / trading terms just contact us at: [email protected]. Our friendly customer service team member will provide you with the required forms to complete for your account to be approved for credit.

What is the best way to contact you?

We value your feedback and inquiries. Whether you have questions about our products, need assistance with an order, or just want to say hello, we’re here to help.

For all enquires or feedback please email us at: [email protected] or call (03) 9708 6477.