ABOUT US
Founded over 30 years ago, Just In Time Packaging began with a steadfast focus on customer service, quality products, and fair pricing. Since its humble beginnings we’ve grown and evolved, yet our commitment to these core values remains unwavering.
At Just In Time Packaging we believe that providing exceptional service and offering top-notch products at reasonable prices are not just ideals, but the foundation of our success.
CUSTOMERS COMES
FIRST - ALWAYS
At Just In Time Packaging we pride ourselves on being more than just a click-and-send operation. We understand that navigating the world of products and prices can be daunting, which is why we’re committed to being your trusted partner every step of the way.When you choose to work with us, you’re not just getting a transaction – you’re gaining access to real advice from real people who genuinely care about your success.
Our team is here to offer personalized guidance and recommendations tailored to your specific needs, ensuring that you get the absolute best product for the job, all at the best price.We’re dedicated to making your life easier and your business better by providing you with exactly what you need, exactly when you need it.
OUR JOB IS TO MAKE YOUR BUSINESS RUN SMOOTHLY
We understand the critical role that packaging plays in the efficiency of your operations, from protecting your products to enhancing your brand’s image. With this in mind, we are dedicated to providing high-quality packaging solutions that meet your specific needs and exceed your expectations.
Whether you’re a small startup or a large corporation, we’re here to support your success by delivering reliable, cost-effective packaging solutions that streamline your processes and contribute to the seamless operation of your business.
MEET OUR TEAM
Emmanuel Tsesmelis
Meet Emmanuel, our hands-on Director of Operations with over three decades of business experience. Emmanuel is all about getting down to business, rolling up his sleeves to ensure every customer gets the VIP treatment they deserve. When it comes to customer service, you can bet Emmanuel’s got it covered, personally overseeing every aspect to guarantee your satisfaction.
Andrea Fragiadakis
Meet Andrea, our Director of Marketing & Sales, the driving force behind our relentless pursuit of innovation and exceeding customer expectations. Andrea ensures that we stay ahead of the curve, delivering precisely what our customers need, when they need it. With Andrea, innovation and customer satisfaction are always top priorities.
Maddison Holt
Meet Maddison, our Administration Officer, the friendly voice on the phone who adds a touch of sparkle to your experience. Dedicated to ensuring seamless order processing and delivery, Maddison is the behind-the-scenes hero making sure everything runs smoothly. With her friendly personality and attention to detail, you can trust your orders are in good hands from start to finish.
Michael
Meet Micheal, our Warehouse Guy and Driver. When he is not on a forklift, he is the friendly face behind the wheel ensuring your products reach you right on time. With an easy-going attitude and a dedication to customer satisfaction, he's more than just a delivery driver – he's your reliable partner in getting what you need, when you need it.
FREQUENTLY ASKED QUESTIONS
Here are your common questions answered. If you need further assistance, please don't hesitate to contact us.
Contact UsWhen we dispatch your order, we will email you a tracking code for you to track the progress of your order.
If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate.
We understand that sometimes you need products urgently. Although we aim to get your goods to you ASAP, we cannot guarantee same day delivery. We do however offer an Express Service in metropolitan Melbourne. Please contact us if you need your products urgently and would like to enquire about our Express Service.
Freight charges will be calculated and displayed at checkout. Freight charges are calculated based on the location and weight of each order.
Yes – Click & Collect Orders are available in Melbourne only and are to be collected from our warehouse at: 7 Astro Court, Hallam VIC 3803 (Open 8am – 4pm Monday to Friday).
You need to place your order before 2pm for same day click & collect. Orders received after 2pm will be available for collection on the next business day. You will receive an email confirmation once your order is ready for collection.
Same day click & collect is for regularly stocked items available in our warehouse. Custom made or sourced on request products are not available for same day click & collect.
To make sure that you receive your delivery on time, please ensure that someone is available to receive your order.
In the event that no one is available to accept your delivery, please contact us at: [email protected] or call (03) 9708 6477 and we can arrange for an authority to leave unattended.
Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. Below is a guide of expected delivery times across Australia.
Metropolitan Melbourne Delivery: 1-3 business days
Interstate Deliveries: (NSW, SA, TAS, QLD) 2 – 7 business days
Regional Deliveries: 2 – 10 business days
WA & NT Deliveries: 5-7 business days
Please refer to our Returns Policy
No – there is no minimum purchase amount required for online orders.
No – there is no minimum purchase amount required for online orders.
No – you can enter the site, add to cart then checkout as a “guest”. Just follow the prompts.
Enter your coupon code in the checkout to have the offer applied to your order. The coupon code field is located in the first stage of the shopping cart under the freight total. Press “Apply coupon code”, enter the coupon and press “apply”. The shopping cart will automatically update to include your offer.
If you anticipate making regular orders and would like to set up a trading account / trading terms just contact us at: [email protected]. Our friendly customer service team member will provide you with the required forms to complete for your account to be approved for credit.
We value your feedback and inquiries. Whether you have questions about our products, need assistance with an order, or just want to say hello, we’re here to help.
For all enquires or feedback please email us at: [email protected] or call (03) 9708 6477.
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