Just In Time Packaging values and respects the privacy of the people we deal with. Just In Time Packaging is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
- Full name;
- Address;
- email address;
- phone number;
- place of work;
- job title; and
- ABN
Sensitive Information
Under certain circumstances, Just In Time Packaging may need to collect sensitive information about you.
This may include if you apply for any form of credit from us, we may collect and hold various information about you and your financial position, including credit information or credit eligibility information.
Except as otherwise permitted by law, we only collect sensitive information about you if you consent to the collection of the information and if the information is reasonably necessary for the performance of our functions, as set out below.
You do not have to provide us with your personal information. However, if you choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
When you provide us with personal information about other individuals it is important that you obtain their consent. We rely on you to inform the individual that you have provided us with their information, the purpose for which it may be used and how they can gain access to their information.
How do we collect your personal information?
We collect your personal information directly from you when you:
- interact with us over the phone;
- interact with us in person;
- interact with us online;
- participate in surveys or questionnaires;
- attend a Just In Time Packaging event;
- subscribe to our mailing list;
- When you apply for any form of credit, for us to bill you, properly assess an application for credit and to manage your account;
- apply for a position with us as an employee, contractor or volunteer.
- as consequence of regulatory requirements
Collecting personal information from third parties
Where possible, we will collect your personal information directly from you by writing, by telephone, in person, through our website, and any other electronic communication channels. We may also collect your information from those authorised to act on your behalf, such as an agent. There may however be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances, or where that is not possible, as soon as reasonably practicable after the information has been collected (“post collection notification”).
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- provide you with information or services that you request from us;
- providing you with information about other products and services that we offer that may be of interest to you;
- providing you with information relevant to your type of business or other area of expertise or interest;
- administrative and accounting purposes;
- notification of updated pricing, product information, our developments and service changes;
- providing promotional and marketing communication such as special offers and new products;
- record-keeping after your account has been deactivated or terminated;
- facilitating our internal business operations, including the fulfillment of any legal requirements;
- analysing our services and customer needs with a view of improving those services.
Disclosure of personal information to third parties
Generally, we only use or disclose personal information about you for the primary purpose for which it was collected (as set out above).
We will not sell, rent or lease personal information to a third party, except where consent has been obtained. However, personal information may be transferred to our service providers who can support us in delivering our products and service to you. These service providers include but are not limited to employees, contracted agents, delivery companies, mail houses, web hosting organizations and information technology providers, and third party fulfillment contractors.
Transfer of personal information overseas
Currently, the majority of our service providers are located in Australia however, some service providers may be located overseas, primarily in America, the United Kingdom and New Zealand. As a result, personal information collected and held by us may be transferred overseas in order to fulfill our primary purpose. Please note that Australian law may not apply to some of these entities.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
- you have given us your consent to disclose personal information to that third party; or
- we reasonably believe that:
- the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
- the law or binding scheme can be enforced; or
- the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
Just In Time Packaging will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- having a robust physical security of our premises and databases / records;
- taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place (for example, anti-virus software, fire walls);
Online activity
Cookies
The Just In Time Packaging website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Just In Time website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication / contacting us using the details set out in the “How to contact us” section below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).]
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Just In Time Packaging will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 14 days. We will deal with such a request by following the procedure outlined below:
Email: [email protected]
Links to third party sites
Just In Time Packaging website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Just In Time Packaging handles, processes or manages your personal information, please contact [email protected]. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 14 days for Just In Time Packaging to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Just In Time Packaging response to a complaint, you have the right to contact the Office of Australian Information Commissioner to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact Number
Post
Attention: Just In Time Packaging Privacy Officer
Address:7 Astro Court, Hallam VIC 3803